Znuny TicketScheduler Add-on - Automatic Creation of Recurring Tickets

The Problem: Managing Recurring Tasks Manually

Sound familiar? Every month someone has to remember to create the maintenance ticket. Every Friday a review ticket should be created. Quarterly reports, annual license checks, weekly backup controls - everything has to be created manually.

In many companies, this leads to:

• Forgotten tasks - Regular tickets are created too late or not at all
• Inconsistent processes - Every agent creates tickets differently
• Wasted time - Repetitive manual work that could be automated
• Missing traceability - No history of when which tasks were created
• No flexibility - Complex rules like "2nd Tuesday of the month" cannot be mapped

The Solution: Automatic Ticket Creation with the TicketScheduler

The TicketScheduler Add-on for Znuny 7.2.x automates the creation of recurring tickets. Define rules - the Znuny Daemon does the rest. Every 5 minutes, the system checks for due schedules and creates tickets automatically.

Screenshots

Schedule Overview:

Edit Schedule:

Features Overview

7 Schedule Types

From simple daily rhythms to complex monthly rules:

Normal Tickets and Process Tickets

Normal tickets with full access to all ticket fields:

• Queue, Priority, Type, Service, SLA
• Owner, Responsible, Customer User
• Title and Body with dynamic placeholders
• DynamicFields
• Checklist templates (optional)

Process tickets for automated workflows:

• Select Process and Activity Dialog
• Dialog fields are loaded automatically
• Pre-fill Activity Dialog data
• Requires ITSM / Process Management

Placeholder System

Dynamic content in ticket title and body:

End Options

Control how long a schedule should run:

• Never - Run indefinitely
• After X Executions - Automatically stop after N tickets
• Until Date - Automatically stop from a specific date

Differentiated Permissions

Clear Management Interface

The scheduler overview shows all schedules at a glance:

• Filters: All, Active, Scheduled, Failed
• Actions: Edit, Duplicate, Preview, History, Execute Now, Activate/Deactivate, Delete
• Error banner for administrators on failed executions
• Execution history with ticket IDs and error messages

Optional Extensions

Use Cases

Monthly Server Maintenance

Schedule Type: Monthly (Day)
Day: 15
Time: 08:00
Title: Server Maintenance [MONTH_NAME] [YEAR]
Queue: IT-Operations
Priority: Normal

Weekly Backup Check

Schedule Type: Weekly
Weekdays: Monday
Time: 07:00
Title: Backup Check CW [WEEK]
Queue: IT-Operations

Quarterly License Review

Schedule Type: Monthly (Day)
Day: 1
Time: 09:00
Title: License Review Q[QUARTER]/[YEAR]
Queue: IT-Administration
End Option: Never

Task After the Last Friday of the Month

Schedule Type: Monthly (Weekday + Offset)
Occurrence: Last
Weekday: Friday
Offset: +3 days
Time: 10:00
Title: Month-End Review [MONTH_NAME]

Technical Details

Daemon Integration

• Automatic execution every 5 minutes via the Znuny Daemon
• Console command Maint::Ticket::SchedulerRun for manual execution
• Dry-run mode for testing without ticket creation
• Time simulation for development and testing

SysConfig

Data Preservation

• Four database tables for schedules, history, DynamicFields, and checklists
• Complete execution history with ticket IDs
• Error logging with timestamps

Installation

Installation works like any Znuny package:

Option A: OPM Package (recommended)

1. Download OPM package from the Packages page
2. Admin > Package Manager > Install package
3. Done - the Daemon takes over automatically

Option B: Manual

1. Copy files: cp -r src/* /opt/znuny/
2. Clear cache: bin/znuny.Console.pl Maint::Cache::Delete
3. Rebuild SysConfig: bin/znuny.Console.pl Maint::Config::Rebuild

After installation:

1. Add users to the TicketSchedulerManager group (RW for full access)
2. Menu item Tickets > Ticket Scheduler in main navigation
3. Create your first schedule

Comprehensive Testing

The add-on is backed by 193 automated tests:

• 116 unit tests - CRUD, schedule calculation, placeholders, execution, history, DynamicFields, checklists, end options, feature detection
• 77 simulation tests - 90-day time-lapse with 64 schedules of all schedule types

Open Source

The TicketScheduler Add-on is Open Source under the GPL v3 license:

• Free to use
• Source code viewable
• Modifications allowed
• Community contributions welcome

Repository: codeberg.org/wolkig-it/znuny_ticketscheduler

Conclusion

With the TicketScheduler Add-on, you automate the creation of recurring tickets - from simple daily tasks to complex monthly rules like "3 days after the last Friday."

Benefits at a glance:

• 7 flexible schedule types
• Normal tickets and process tickets
• Dynamic placeholders for title and body
• DynamicFields and checklist integration
• Differentiated permissions
• Automatic Daemon integration
• Error banner and execution history
• 193 automated tests
• Free and Open Source

Try it out!

Download and documentation: codeberg.org/wolkig-it/znuny_ticketscheduler