The Dark Side of Cloud Dependency
In a world where more and more companies rely on SaaS solutions, many forget the risks of this dependency. What happens when the provider raises prices? When they discontinue the service? When they suddenly store your data in another country?
These questions led us to look for alternatives.
Why Znuny?
Znuny is a fork of the well-known OTRS Community Edition and offers a complete, professional ticket system - completely open source. The advantages:
- Full data control: Your data stays on your server
- No license costs: The software is freely available
- Customizable: The source code is open and can be modified
- Active community: Regular updates and security patches
- No vendor lock-in: You can switch or develop further at any time
Our Experience
During the evaluation and setup of Znuny, we were convinced: The installation was straightforward, the configuration flexible, and the performance is solid. We're looking forward to going live.
What We Learned
- Self-hosting requires know-how - but it's worth it
- The community is invaluable - you quickly find help with questions
- Add-ons extend the possibilities - whether checklists, CMDB, or process automation
Conclusion
Znuny shows that open source has arrived in the enterprise sector. Those willing to invest some time in setup get a system that keeps up with commercial solutions - without the dependency.